Client Service Charter

DDACL aspires to be an organisation that is:

  • Unique in meeting and supporting the needs of Aboriginal people in the region
  • Holistic in its approach to Aboriginal wellbeing
  • Responsible in its operational delivery of services and support of the Aboriginal people in the region
  • Best Practice in striving to deliver services and support for Aboriginal people in the region
  • Inclusive in providing services, support and opportunity for Aboriginal people in the region
  • Empowering in providing the opportunity for Aboriginal people in the region to take control of their lives with spirit, dignity and enhanced self-esteem
As part of the implementation of its strategic plan, the board and staff of DDACL will review its organisational vision and develop a set of behaviours that demonstrate ‘values in action’. The current organisational values and behaviors are:

  1. Client Focus – We work towards improving the health and well being of our clients and community
  2. Professional Integrity – We treat people with dignity and respect
  3. Quality Assurance – We always strive to do our best and improve our business acumen
  4. Collaborative Relationships – We work together to achieve better results
  5. Responsibility – We commit to the actions we take to achieve the best possible outcomes for clients
As part of the development of its strategic plan, the board and staff described the current values of the organisation as:

Trustworthy Respectful Collaborative Committed

DDACL is an organisation that does not condone lateral violence.